Privacy Policy

1. Information We Collect

When you email us, we receive your message, email address and any other contact details you include, such as your name or company.

An inquiry may also include bag specifications, quantities, artwork and delivery details. Send only what is needed for the project.

2. How We Use Information

We use your email to answer questions, quote a price or prepare a sample. If you place an order, we also use the order details to arrange delivery, keep accounts and resolve problems.

You contact us through your own email app. The site has no inquiry form or customer accounts.

3. Cookies

The site uses no advertising or analytics tags, and its scripts do not set tracking cookies.

You can manage cookies through your browser.

4. Third-Party Services

The site does not embed maps, social feeds or third-party videos.

If you follow an outside link or send an email, the website or email provider you use has its own privacy policy.

5. Data Sharing

We may share the details needed to answer you or fulfill an order with service providers, such as our email, payment or delivery providers.

For example, a carrier may need the recipient’s name, contact details and delivery address. We may also disclose information when the law requires it.

6. Data Retention

How long we keep a record depends on its purpose and any applicable requirements. We may need correspondence to follow up on an inquiry, fulfill an order, keep accounts or resolve a dispute. You can ask us about removing records we no longer need.

7. Data Security

Only send the personal details your packaging inquiry requires. No online communication is completely secure. If you think someone has gained unauthorized access to information you sent us, please contact us promptly.

8. Your Rights

Depending on the law that applies, you may have rights to access, correct or delete information, object to processing, restrict use or withdraw consent where consent is relied on. You may also complain to your relevant data protection authority.

Send a request to info@luxobags.com. We may ask for information to confirm your identity and identify the relevant records.

9. International Processing

LUXOBAGS is based in China and works with international business customers. Contact and order information may be processed in China and in countries where the communication or delivery services you use operate. Contact us for information relevant to your inquiry.

10. Children’s Privacy

This site is for business packaging inquiries and is not directed at children. If a child has sent personal information, please contact us so we can address it.

11. Changes to This Policy

If the website or the way we handle information changes, we may update this policy. We will identify material changes on this page.