Terms of Service

1. Website Use

This website is for business packaging inquiries. Asking for a quote does not place an order. The quotation, specifications and order documents that both parties accept form the basis of the order. Only send artwork or other materials you have the right to use.

2. Product Information

The photographs show bag samples, including their shapes, closures and printing. Your quotation, approved specification and sample define the product ordered.

Material names do not by themselves establish certification or a disposal claim. The material, finished bag and intended market must be reviewed for your project.

3. Quotations

We quote for the bag type, material, dimensions, thickness, print, quantity, packing and destination you specify. Before paid work begins, we identify the applicable charges for samples, bags, packing, delivery and any other work.

Each quote says how long the price is valid. If you change the bag specifications or quantity, we may need to send you a revised quote for approval.

4. Samples

Existing samples are free. Custom samples cost US$30–50, and the custom sample fee is refunded in full with a bulk order. Sample shipping and any additional work are confirmed before payment.

We make custom samples in 3–5 days after payment. Check the sample’s material, size, print, closure and function, then approve it in writing before we start bulk production.

5. Orders, Payments and Changes

The minimum order is 1,000 bags. The accepted order documents set out the payment terms and final specification. Bulk production takes 7–9 days after payment, plus shipping time.

Tell us in writing as soon as you need to change or cancel an order. We check how much work is complete and which materials are already committed, then explain any change to cost or timing before proceeding.

6. Artwork and Intellectual Property

You must have the right to use the artwork, logos and other materials you supply. Approve the print proof and check its text before production.

Customer materials are used for the agreed project. Public use of a customer’s logo or design requires permission. Each party retains its pre-existing intellectual property unless otherwise agreed.

7. Specifications and Tolerances

We check material, film thickness, size, print position, color, seals and quantity against the approved specification. Record any agreed tolerance in the order documents. This website sets no standard tolerance for all bags.

8. Shipping

Confirm destination, delivery requirements, freight, insurance, duties and responsibilities in the order. Production time does not include transit or customs clearance.

We communicate known delays. Changes in specifications, approvals, materials, transport or customs can affect the final schedule.

9. Inspection, Claims and Returns

Inspect the order promptly. Report a problem to info@luxobags.com with the order reference, affected quantity, description and clear photos or other evidence. We review it against the agreed specification.

Custom orders do not have a standard change-of-mind retail return policy, unless the written order or applicable law provides otherwise. Quality issues, incorrect items, shortages and damage are reviewed against the agreed specification. A remedy may include rework, replacement or an appropriate refund. Confirm return arrangements and costs before shipping goods back. For an agreed refund, we confirm the amount and processing arrangements, including the expected timing for the payment method used.

10. Responsibility

Responsibility for an order is determined by the accepted written agreement and applicable law. These terms do not remove rights or remedies that cannot lawfully be excluded.

11. Third-Party Links

External links open third-party websites with their own terms and privacy practices. We do not control their availability or operation.

12. Resolving Disputes

Contact us in writing first so we can review the records and work toward a resolution. Unresolved matters follow the valid provisions of the order agreement and applicable law.

13. Changes to These Terms

We may update these terms for future site visits and business inquiries. An update does not replace an order agreement the parties have already accepted.